Return & Refund

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging without being tampered)

• We have 7 days return and refund policy
• We will processed the refund within 7 working days.
  
• Once the refund is approved it will be take 5-7 working days to initiate the refund

4 STEPS TO MAKING A RETURN

1. Please inform us within 3 days of receipt of order. 

2. Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then it is up to the discretion of the QC team to decide whether product is approved for return.

3. Once we have received your e-mail and our Quality Control team has authorised the return for the damaged/incorrect product , we will arrange for a collection of the product

4. Once we receive the damaged / incorrect product, we shall dispatch the fresh / correct product.

We are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about first.

REFUNDS WILL BE DONE
1 – If you have an unpacking video of the damaged product
2- IN 24 working hours after receiving the product back to us

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
1. Incorrect or outdated delivery address.
2. Incorrect address format including any form of a PO Box address.
3. After 3 failed delivery attempts by our respective courier agent.
4. Package refused by recipient.
5. Sizing issues. Thus please review our size guides carefully before making your purchase.
6. Products returned in a used or damaged condition.
7. If the jewellery is not faulty or damaged.

CANCELLATIONS
Once an order is placed, it cannot be cancelled. Request you to mindfully place an order with us as each TANHOUSE piece is carefully handcrafted & we initiate the dispatch as soon as we receive an order.

CONTACT US

For Customer Queries: +91 98201 89343

Mail: tanhouse151122@gmail.com